Today’s business and leisure traveller demands up-to-date information and the ability to communicate in a Web 2.0 fashion. Hoteliers expect to be able to provide the right information at the right time to their guests along with a differentiated experience. In addition, properties are looking for avenues to differentiate the guest experience.
Enhancing the Guest Experience
The Guest Media Hub provides an iPhone™ look and feel. Because it supports full-motion streaming, video concierge and property tours can be delivered easily directly to the device.
It’s not really about the phone; the property’s brand image and differentiation that is accomplished via property-specific applications. The device has a familiar form factor and interface and provides the hotel guest with a feeling that they are experiencing something special.
The device can replace the room alarm clock or radio. Because the device is “green”, it enables hoteliers to comply with room control for temperature and lighting as well as event-based control like after checkout.
As part of the Avaya HIPES framework, the device can reduce the workload for front-desk guest staff and the guest-services contact center by moving non-value-added transactions to the device and away from human interaction. Since the device is easy-to-use as well as familiar to the guest, self-check out and bill review become a reality. And, because the device supports breakfast orders, collection of hang tags is no longer required. Customized applications can be built for any property need; the sky is truly the limit.
We provide the right consulting, integration, and management services needed to effectively design, develop and implement the GMH in hotel environments. With the incredible customer service applications available through this device as part of the integrated hospitality property ecosystem architecture, hotels can be assured that they have made a sound, lasting investment with the right level of support
For more information on how the Avaya Guest Media Hub can revolutionize your guest relationships, improve agent productivity, and help increase your bottom line, contact us today.